Privacy Policy (POPIA Notice)

Bijoux Bliss Box (BBBX)
Website: bbbx.co.za
Last updated: 07 August 2026

Bijoux Bliss Box (“BBBX”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over it.

1. Who We Are

Bijoux Bliss Box is an online boutique based in Cape Town, South Africa, selling boots, bags, earrings, hair accessories and related items via bbbx.co.za.

Physical/visiting address: 183 Main Road, Diep River, Cape Town
Contact email: sales@bbbx.co.za
Contact number: +27 76 150 0906

Information Officer

In terms of POPIA, we have appointed an Information Officer responsible for compliance with this Act. You may contact our Information Officer using the details above.

2. Personal Information We Collect

When you place an order:

• Full name
• Email address
• Phone number
• Delivery/shipping address
• Billing address
• Order and purchase history

When you pay for an order: Payment is processed securely through WooCommerce Payments. We do not store your full card details on our servers — these are handled directly by our payment processor.

When you contact us: Name, email address, and any information you include in your message via our contact form.

When you subscribe to our newsletter: Email address (and name, if provided).

When you browse our website: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies (see Section 7).

If you add items to your cart and don’t complete checkout: We use a cart abandonment tool that may email you a reminder about items left in your cart, using the email address you provided during checkout.

3. Why We Collect Your Information

• To process, fulfil, and deliver your orders
• To communicate with you about your orders (confirmations, shipping updates, delivery)
• To respond to enquiries submitted via our contact form
• To send you marketing communications and newsletters, where you have consented to receive them
• To send cart abandonment reminder emails, where you have provided an email address during checkout
• To improve our website, products, and customer experience
• To detect and prevent fraud or misuse of our website
• To comply with our legal and tax obligations

4. Legal Basis for Processing

• Consent — for marketing emails and newsletter subscriptions, which you may withdraw at any time.
• Performance of a contract — to process and fulfil orders you place with us.
• Legitimate interest — for website security, fraud prevention, and improving our services.
• Legal obligation — where required for tax, accounting, or consumer protection compliance.

5. Who We Share Your Information With

We do not sell your personal information. We share it only where necessary, with:

• Payment processors (WooCommerce Payments) — to process your payment securely.
• Delivery/courier partners — to deliver your order to you.
• Email and marketing service providers — to send order updates, newsletters, and cart reminder emails.
• Website hosting and technical service providers — to operate and maintain our website.
• Legal or regulatory authorities — where required by law.

6. How Long We Keep Your Information

• Order and transaction records — for the period required by South African tax and consumer protection law.
• Marketing/newsletter data — until you unsubscribe or withdraw consent.
• Contact form enquiries — for a reasonable period to resolve your query, then deleted or anonymised.

7. Cookies

Our website uses cookies to operate the shopping cart, remember your preferences, and understand how visitors use our site. You will be asked to consent to non-essential cookies when you first visit our website. You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie consent tool.

8. Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights Under POPIA

• Be informed that your personal information is being collected
• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, where applicable
• Object to the processing of your personal information
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed

To exercise any of these rights, contact us at sales@bbbx.co.za or +27 76 150 0906.

Information Regulator (South Africa)
Website: inforegulator.org.za
Email: complaints.IR@justice.gov.za

10. Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children without the consent of a parent or guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: sales@bbbx.co.za
Phone: +27 76 150 0906
Visit: 183 Main Road, Diep River, Cape Town
Contact form: bbbx.co.za/contact-us