Shipping & Returns Policy

Shipping Policy

We deliver nationwide across South Africa.

Orders are processed within 1–3 business days after payment has been confirmed.

Delivery times are typically 2–5 business days, depending on your location and the courier.

Shipping fees are calculated at checkout.

Once your order has been dispatched, you will receive a tracking number via email.

While we aim to meet estimated delivery times, delays caused by couriers or unforeseen circumstances may occur.

Returns & Exchanges

We want you to love your purchase!

• Returns or exchanges must be requested within 7 days of receiving your order.
• Items must be unworn, unused, in their original condition, and have all original tags attached.
• For hygiene reasons, earrings, hair accessories, and other intimate or personal-use items cannot be returned or exchanged unless they are faulty.
• Sale, clearance, and promotional items are final sale and cannot be returned or exchanged.
• If you receive a faulty or incorrect item, please contact us within 24 hours of delivery by emailing sales@bbbx.co.za. Please include your order number, a description of the issue, and clear photographs of the item.

Exchange Requests

To request an exchange, please email your order number and full name and surname to sales@bbbx.co.za. Please include the item you wish to exchange and the size or product you would like instead. We will confirm availability before processing your exchange.

Please note that the cost of returning the item and shipping the exchanged item is the responsibility of the customer, unless the item is faulty or incorrect.

Customers may also return eligible items in-store. Please refer to our Contact page for our store address and trading hours.