Terms & Conditions
Effective Date: 6 August 2026
Welcome to Bijoux Bliss Box. By accessing our website (bbbx.co.za), placing an order, or purchasing from us in-store or online, you agree to these Terms & Conditions.
1. General
These Terms & Conditions apply to all purchases made through Bijoux Bliss Box, including our website, social media platforms, WhatsApp, and in-store.
Bijoux Bliss Box reserves the right to amend these Terms & Conditions at any time without prior notice. The latest version will always be available on our website.
2. Products & Availability
We make every effort to display products, colours, sizes, and descriptions as accurately as possible.
Due to differences in screen settings, colours may vary slightly from the actual product.
Products are subject to availability and may sell out without notice.
We reserve the right to discontinue products at any time.
3. Pricing
All prices are displayed in South African Rand (ZAR).
Prices include VAT where applicable.
Prices may change without prior notice.
Promotions and discounts cannot be combined unless specifically stated.
Bijoux Bliss Box reserves the right to correct any pricing errors.
4. Payment
We accept approved payment methods displayed at checkout.
Orders will only be processed once payment has been successfully received and confirmed.
If payment is not received within the specified period, Bijoux Bliss Box reserves the right to cancel the order.
5. Shipping & Delivery
We deliver nationwide within South Africa.
Orders are usually processed within 1–3 business days after payment confirmation.
Delivery generally takes 2–5 business days depending on the destination.
Delivery times are estimates and may vary due to courier delays, weather, public holidays, or unforeseen circumstances.
Customers are responsible for ensuring that the delivery address and contact details provided are accurate.
A tracking number will be provided once your order has been dispatched.
6. Collections
Customers selecting in-store collection will be notified once their order is ready.
Orders must be collected within 30 days unless alternative arrangements have been made.
7. Returns & Exchanges
If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.
Returned items must be:
- Unworn
- Unused
- In original condition
- In original packaging
- With all tags attached
Returns that do not meet these conditions may be declined.
8. Non-Returnable Items
For hygiene reasons, the following cannot be returned unless faulty:
- Earrings
- Hair accessories
- Beauty accessories
- Gift cards
- Clearance items
- Sale items
- Promotional items
9. Faulty or Incorrect Items
If you receive an incorrect or defective item, please notify Bijoux Bliss Box within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs
- A description of the issue
If the item is confirmed to be faulty, Bijoux Bliss Box will arrange an appropriate remedy in accordance with the Consumer Protection Act.
10. Refunds
Approved refunds will be processed using the original payment method where applicable.
Where permitted by law, Bijoux Bliss Box may issue store credit or an exchange instead of a cash refund.
Shipping costs are non-refundable unless the return is due to an error by Bijoux Bliss Box or a confirmed manufacturing defect.
11. Promotions
Promotional offers are valid only while stocks last.
Bijoux Bliss Box reserves the right to modify or cancel promotions at any time.
Discounts cannot be applied retrospectively.
12. Warranty
Where applicable, products are covered by the manufacturer’s warranty.
The warranty does not cover:
- Normal wear and tear
- Accidental damage
- Improper use
- Alterations
- Negligence
Warranty claims may require inspection before approval.
13. Consumer Protection
Nothing contained in these Terms & Conditions limits or excludes any rights that customers have under the South African Consumer Protection Act (CPA).
Customers remain entitled to all protections provided by applicable legislation.
14. POPIA Privacy Policy
Bijoux Bliss Box respects your privacy and complies with the Protection of Personal Information Act (POPIA).
We collect only the personal information necessary to:
- Process orders
- Deliver products
- Communicate regarding purchases
- Provide customer support
- Meet legal obligations
Personal information may include:
- Name
- Contact number
- Email address
- Delivery address
- Payment information (processed securely through authorised payment providers)
We do not sell or rent customer information to third parties.
Your information is only shared with trusted service providers where necessary to fulfil your order, such as payment processors and courier companies.
Reasonable security measures are implemented to protect your personal information.
Customers may request access to, correction of, or deletion of their personal information, subject to applicable law. See our full Privacy Policy for more detail.
15. Intellectual Property
All content on Bijoux Bliss Box, including logos, photographs, graphics, product descriptions, and website content, remains the property of Bijoux Bliss Box unless otherwise stated.
No content may be copied, reproduced, or distributed without written permission.
16. Limitation of Liability
Bijoux Bliss Box shall not be liable for indirect or consequential damages arising from the use of our website, products, or services, except where liability cannot legally be excluded.
17. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any disputes shall be resolved in accordance with South African law.
18. Contact Us
If you have any questions regarding these Terms & Conditions, returns, or your order, please contact us:
Bijoux Bliss Box
Email: sales@bbbx.co.za
Visit: 183 Main Road, Diep River, Cape Town
Website: www.bbbx.co.za